Frequently Ask Questions

Support Phone

+1-972-9787207

Check most frequently asked questions here, if you still need help then please contact us at lichingliu@lilusoaptools.com

Applications

It depends on what kind of look you prefer for your soap: subtle or pronounced 3D look. Most soapers use 3 mm for half or sample bars and 5 mm for bigger or full bars. According to our sales record, 3 mm seems more appealing to ladies than gentlemen and most gentlemen prefer 5 mm. Our bevel size is consistent every time all the time.

Yes, they are removable. Our cutter cut 1" bars when all strings are fully installed. However, you can remove strings for cutting 2", 3", 4"... bars with 1" increment. Tip: you can remove the second string to use it like a single string cutter to cut any sizes that you want.

Although the stainless steel we used for our trimming products is very durable, sea salt in the soaps WILL damage the smoothness of the trimming element.

We have found the best container to work with our trimmers is a fiberglass dough proofing box- 16" x 30" x 2-7/8" from any restaurant equipment suppliers. You simply hook our trimmer on the edge of the box and effortlessly plan or bevel without worrying about making a mess on your table. At the same time, it has plenty space to collect all the trimmings.

 

Maintenance

Yes, you can, but you do not need to do it for years to come. Our "bladeless" trimmers are one-piece constructions. They stay sharp for many years. However, if you wish to sharpen the trimming element in the future, simply use a diamond-coated nail file to sharpen it with horizontal motions. PLEASE NOTE that the trimming element is a very intricate structure created by a CNC router. Please consult with us for instruction before you try to sharpen it.  

It is a cinch to clean our cutter. You can simply spray it with water, soak it in water or even put it in a dishwasher for a quick rinse. It is made of medical-grade 316 stainless steel. It will never rust no matter how you clean it.

Materials

  1. Stainless steel has no pores at all, therefore it is free from contamination such as scents and any other particles that you would not want to transfer from previous usage. If your products are particularly made for SENSITIVE skins, stainless steel tools are your only option.
  2. We only use medical grade stainless steel for all our products. They can be cleaned by being soaked in water or washed in a dishwasher.

Pricing

All our products are completely made of heavy-duty 1/16" of medical-grade 316 and 304 stainless steel. They are invented and engineered by our creative team. Every single item is precisely fabricated by the most advanced laser machine and CNC router. They are built to last, easy to use and a cinch to clean. The efficiency, beauty and durability of the construction are well worth every penny you pay for.

Returns/ Exchanges

Our return policy is 15 days. If you are not satisfied with our products, please try contacting our support before returning. 

No shipping cost for return or exchange is not refundable unless it is a defected item.